Lifelink - complete peace of mind for you and your familyAvailable to anyone in the Gloucestershire area

What is Lifelink?

Lifelink customer image

We know that as loved ones get older or if they experience health problems this can be a real worry for them, family, friends and carers. Lifelink ensures help is with you when you need it, whilst still being able to carry on with daily lives.

Lifelink is a 24-hour telecare alarm service providing you or your loved one with the ability to call for help 24 hours a day, 7 days a week. In times of emergency, help is just the push of a button away. You can call from anywhere in your home, even in your garden.

What is the Responder Service?

Along with Lifelink Package 1 we offer a 24 hour responder service option, where the team will act as an emergency contact. Our first responders are fully insured and trained in First Aid and Manual handling. They use vehicles fully equipped with first aid equipment and lifting apparatus to ensure we can assist you in any situation.

How Does It Work?

When you need help, simply press the alarm button on the pendant or on the alarm unit, and you will be connected to one of our highly skilled operators in our Control Centre.

They will be able to speak to you over the loudspeaker and hear you via the built in microphone. Just tell them what sort of help you need and the operator will asses your situation and arrange the appropriate help to respond such as your family or friends, the emergency services or your doctor, or one of our first responders.

If you are hard of hearing or unable to speak to us when you place a call, there is no need to worry as we will always get help to you even if we have not been able to speak with you.


How does Lifelink work grid


Our alarm systems are connected through phone lines and we install the alarm systems for free.


We supply users with a pendant that can be worn around the neck or wrist and there is also a range of Telecare sensors that you can opt for, all of which connect to the Lifelink alarm unit to assist you around the home.

Lifelink Team

Which Plan Is Right for You?

We offer rental options to suit your needs

Lifelink Package 1

£3.45 (per week)
  • You will need to provide us with at least 2x emergency contacts
  • Alarm unit
  • 1x Pendant
  • 24 hour monitoring
  • Annual service visit
  • FREE installation
  • Extra sensors from £0.50 per week
  • Keysafe £90 or £1 per week

Choose Plan

Lifelink Responder Package

£6.00 (per week)
  • Lifelink responder service – we will act as your emergency contact
  • Alarm unit
  • 1x Pendant
  • 24 hour monitoring
  • Annual service visit
  • FREE installation
  • Extra sensors from £0.50 per week
  • Keysafe £90 or £1 per week

Choose Plan

*All prices exclude VAT

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If you choose to go ahead we will contact you to book an appointment at a time that suits you. We will set up an easy pay option of direct debit with you after installation.

Meet Our Team

Photo of Laura


Laura joined the Lifelink team following previous experience as a Therapy Support Worker for five years with the NHS and working in a dementia care home. Outside of work she is an Explorer Scout Leader and a dog agility trainer. Laura has also volunteered for the British Red Cross Fire Emergency Support Service.

“I like to give back to the community, caring isn’t just a job”

Photo of Lorna


Lorna previously worked in Cheltenham Hospital for 3 years in the Day Surgery Unit and also has several year’s experience in the security industry mainly based around Alarm Programming and Access working for G4S and Virgin Media.

“I love to make people laugh, making a difference to someone’s day no how big or small is a great reward on its own.”

Photo of Kate


Kate joined the Lifelink team following a 12 year background in the local Constabulary. Previous to this she has a vast range of knowledge gained through customer service roles, where people first are her main priority. In her spare time she loves exploring the great outdoors, taking part in adventure activities, and going on long walks with her 2 dogs.

“Maintaining independence and keeping people safe in their own homes is what’s most important to me”

Photo of Pauline


Pauline came to the Lifelink Team with 10 years healthcare experience having worked as a Disability Assessor and within the Ambulance Service.  Pauline is passionate about ensuring people’s decisions about their treatment and care are respected and supported.  Outside of work Pauline enjoys Photography, and Genealogy Research.


Information Event Invite

Information Event on Wednesday 18th July

Join Lifelink on Wednesday 18th July as we host our Information Event. Find out about the organisation and how we can offer you and/or family peace of mind.

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Follow us on Facebook & Twitter

We have set up accounts on Facebook and Twitter. Make sure to follow us to keep up with us and find out what the team are up to!

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We Can Now Act as Your Emergency Contact

Our new Lifelink Responder Service means that we can act as your contact in the event of an emergency. One of our highly trained and qualified team will be with you within 60 minutes. You will receive all of the benefits of a basic Lifelink package plus the reassurance of knowing someone is on hand […]

Contact Us

Lifelink is available to anyone living in Gloucestershire. For a free no obligation demonstration, or to arrange an installation please contact us


11-13 Fountain Square, Westgate, Gloucester, GL1 2QY


01452 833133


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