Lifelink - complete peace of mind for you and your familyAvailable to anyone in the Gloucestershire area

What is Lifelink?

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We know that as loved ones get older or if they experience health problems. This can be a real worry for them, family, friends and carers. Lifelink ensures help is with you when you need it, whilst still being able to carry on with daily lives.

Lifelink is a 24-hour telecare alarm service. We provide you or your loved one with the ability to call for help 24 hours a day, 7 days a week. In times of emergency, help is just the push of a button away. You can call from anywhere in your home, even in your garden.

What is the Responder Service?

Along with Lifelink Package 1 we offer a 24 hour responder service option, where the team will act as an emergency contact. Our first responders are fully insured and trained in First Aid and Manual handling. They use vehicles fully equipped with first aid equipment and lifting apparatus.

How does it work?

Simply press the alarm button on the pendant or on the alarm unit when you need help. You will be connected to one of our highly skilled operators in our Control Centre.

They will be able to speak to you over the loudspeaker and hear you via the built in microphone. Just tell them what sort of help you need and the operator will asses your situation and arrange the appropriate help to respond such as your family or friends, the emergency services or your doctor, or one of our first responders.

If you are hard of hearing or unable to speak to us when you place a call, there is no need to worry. We will always get help to you even if we have not been able to speak with you.


How does Lifelink work grid


Our alarm systems are connected through phone lines and we install the alarm systems for free.


We supply users with a pendant that can be worn around the neck or wrist. There is also a range of Telecare sensors that you can opt for. These all connect to the Lifelink alarm unit to assist you around the home.

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Which plan is right for you?

We offer two rental options because we appreciate that every customer has slightly different requirements and needs.

Lifelink Package 1

£3.69 (per week)
  • You will need to provide us with at least 2x emergency contacts
  • Alarm unit and 1x Pendant alarm
  • 24 hour monitoring for peace of mind
  • Annual service visit so you don’t have to worry
  • FREE installation
  • Extra sensors from £0.50 per week
  • A Keysafe is £90 or £1 per week

Choose Plan

Lifelink Responder Package

£6.24 (per week)
  • We will act as your emergency contact
  • Alarm unit and 1x Pendant alarm
  • 24 hour monitoring for peace of mind
  • Annual service visit so you don’t have to worry
  • FREE installation
  • Extra sensors from £0.50 per week
  • A Keysafe is £90 or £1 per week

Choose Plan

*All prices exclude VAT

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    If you choose to go ahead and sign up to Lifelink, then we will contact you to book an appointment at a time that suits you. We can then set up an easy pay option of direct debit with you after installation.

    Meet our Team

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    Glenn joined the team in 2020. He has previously worked in engineering and also spent 20 years in the Police. In his spare time Glenn enjoys riding his motorbike and spending time with his family and friends.

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    Kate joined the Lifelink team in 2017 following a 12 year background in the local Constabulary. Previous to this she has a vast range of knowledge gained through customer service roles, where people first are her main priority. In her spare time she loves exploring the great outdoors, taking part in adventure activities, and going on long walks with her 2 dogs.

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    Rachel joined the team in 2020 as a Lifelink Telecare Response Officer. Her previous roles include working as a Therapy Support Worker in the NHS & as a Rehab Assistant working with HIV brain impaired clients.

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    Steve joined the Lifelink team in 2020 having previously spent 20 years working in health and social care, mainly caring for elderly patients living with dementia. Steve joined Lifelink as he wanted a career out in the community working as part of a small team and particularly enjoys working on call outs for our Responder service. Personal interests include heavy metal music, playing snooker and hill walking.


    View our 2020 Lifelink brochure here

    View the latest edition of our Lifelink brochure for further information about our products and services. Lifelink Brochure 2020 web  

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    Lifelink Van

    We Can Now Act as Your Emergency Contact

    Our new Lifelink Responder Service means that we can act as your contact in the event of an emergency. One of our highly trained and qualified team will be with you within 60 minutes. You will receive all of the benefits of a basic Lifelink package plus the reassurance of knowing someone is on hand […]

    Contact Us

    Lifelink is available to anyone living in Gloucestershire. For a free no obligation demonstration, or to arrange an installation please contact us


    01452 833133


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